Refund Policy

At RollingRight, we take pride in delivering fast, safe, and reliable tyre-related services. We know your vehicle is important — and so is your peace of mind. That’s why we’ve created this Refund Policy: clear, honest, and free of legal mumbo jumbo. Below you’ll find all the details about when and how refunds or service adjustments may apply. 1. General Policy Our goal is to get the job done right the first time — and in most cases, we do. However, if something doesn’t go as planned, we’ll make it right within reason. This policy applies to all services provided directly by RollingRight, including but not limited to tyre fitting, wheel balancing, puncture repair, seasonal tyre swaps, and alignment checks. 2. No Refunds for Completed, Successful Services Once a service has been successfully completed and signed off by the customer, it is considered final and non-refundable. This includes situations where: You later change your mind after the service was delivered as requested You disagree with standard service recommendations after the fact The tyre(s) you provided had hidden internal damage not visible before fitting A problem arises that is unrelated to the service we performed We encourage all customers to review their vehicle and ask questions before leaving the premises. If something feels off, let us know immediately so we can inspect it together. 3. Service Issues or Dissatisfaction If you believe the service was not carried out properly (e.g. tyre imbalance, faulty valve installation, loose wheel nuts), you must notify us within 48 hours of the service. We’ll inspect the issue and determine whether: A free re-check or re-adjustment is appropriate A partial or full refund is warranted due to proven fault or negligence The issue lies outside our responsibility (e.g. unrelated mechanical failure) We don’t run from responsibility — but we also don’t issue refunds lightly without proper inspection and evidence. 4. Refunds for Prepaid Services If you prepaid for a service and decide to cancel before it’s performed, you may request a full refund, provided: You cancel at least 3 hours before the scheduled appointment No custom or special-order parts (e.g. tyres) were ordered on your behalf If special items were ordered and cannot be returned, we reserve the right to deduct those costs from your refund total. We will always provide proof of those expenses if requested. 5. Refunds for Tyres or Products In most cases, tyres and parts (valves, weights, sealants) sold and installed at our shop are non-refundable once fitted. However, if you purchased a product that: Was incorrectly fitted due to our error Has a factory defect confirmed by the manufacturer Fails under warranty conditions (e.g. valve leak within 7 days) We will offer a replacement, reinstallation, or refund — depending on the situation. Proof of purchase and return of the defective item may be required. 6. How Refunds Are Issued Approved refunds will be issued in the same form as the original payment (e.g. card refund, cash, or bank transfer). Please allow 3–7 business days for processing depending on your payment method and bank. 7. Who to Contact If you have a concern, don’t hesitate — reach out right away. You can contact our team directly through the phone number or contact form listed on our website. The sooner we hear from you, the sooner we can help. We treat every customer with fairness and respect — and we expect the same in return. Most problems are small and solvable when both sides are calm, honest, and clear. 8. Policy Updates This Refund Policy may be updated from time to time to reflect new services, legal requirements, or improvements in how we handle customer care. The most current version will always be published on this page. Thank you for choosing RollingRight. We appreciate your trust — and we’re here to keep you moving forward, not stuck with problems.